Customer Care
Customer Care
Delivery Information
We believe your style should arrive just as amazing as you imagined — and fast, too!
Delivery Information
We process orders within 1–2 business days. Delivery takes about 5–7 business days in Canada, the USA, and the UK. International orders may take 7–14 business days.
Express Shipping
In a hurry? Choose express delivery and get your order in 2–3 business days (Canada, USA, UK). For international express shipping, allow 3–7 business days.
Free Shipping
Enjoy free standard shipping on orders over [amout] within canada, USA, and the UK. International orders have flat shipping rate based on your location.
We pack every order with care – because you deserve that “happy package” feeling!
Returns & Exchanges
We hope you love your Cynthia Michaels pieces! But if you need to make a return, here’s how we make it simple :
Returns For Personal Resons
Changed your mind? No worries! You can return your item within 7 days (Canada/USA) or 14 days (UK/International) from delivery.
Please Note
Customers are responsible for return shipping costs for personal returns. Items must be unused, unwashed and have the anti-return ribbon attached.
Exchanges
Need a different size, style or color? We’ve got you! Exchanges are available within the same return period. (International customers cover return shipping)
If We Make a Mistake
Received the wrong item or a damaged product? We’ll cover the return shipping and fix it quickly.
How to Start a Return/Exchange
Use the return/exchange form included with your package, or contact us at [support email]. We’ll guide you through it!
Refunds
Refunds are issued back to your original payment method after we inspect your return.
Refunds typically process within 7 – 10 business days for Canada/USA/UK and 10-14
Refunds typically process within 7 – 10 business days for Canada/USA/UK and 10-14 business days for international orders.
Shipping fees are non-refundable unless the return is due to an error on our part.
You’ll get an email once your refund is processed, (And yes, we’re just as fast as your bank allows!)
FAQ Information
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!
We’re unable to accept returns or exchanges without the ribbon — thanks for keeping it on!