FAQs
FREQUENTLY ASKED QUESTIONS
Everything you need to know before placing your order.
If you can’t find the answer you’re looking for, our Customer Care team is happy to help.
FAQ
FAQ
ORDERS & PRODUCTS
Q: Are Cynthia Michaels garments designed specifically for tall women?
A: Yes. Every Cynthia Michaels piece is designed with longer proportions, balanced silhouettes, and thoughtful measurements created specifically for tall women.
Q: What sizes do you offer?
A: Our current size range includes:
- 8T
- 10T
- 12T
- 14T
- 16T
Visit our Size Guide for detailed measurements.
Q: Do your garments run true to size?
A: Our garments are designed to fit according to the measurements provided in our Size Guide. If you’re between sizes, we recommend reviewing the measurement chart carefully before placing your order.
Q: Why are Cynthia Michaels trousers longer than standard trousers?
A: Our garments are designed specifically for tall women.
Trousers are produced with a 50-inch outseam and a 36-inch inseam, allowing flexibility for hemming while maintaining proper proportions.
Q: Can I alter the garment if needed?
A: Yes. Most trousers are intentionally produced with additional length and a hem allowance so they can be adjusted if required.
Q: What if I am between sizes?
A: We recommend reviewing the Size Guide carefully and selecting the size closest to your measurements.
If you need assistance, our Customer Care team is happy to help.
SHIPPING & DELIVERY
Q: Where do you ship?
A: Currently, we ship within Canada and the United States.
Q: How long does shipping take?
A: Shipping take:
- Canada: 3–8 business days
- United States: 5–10 business days
Q: How long does order processing take?
A: Orders are processed within 1–2 business days.
Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email containing tracking information.
Q: Do you offer international shipping?
A: Currently, Cynthia Michaels ships within Canada and the United States.
Q: What if I am between sizes?
A: We recommend reviewing the Size Guide carefully and selecting the size closest to your measurements.
If you need assistance, our Customer Care team is happy to help.
RETURNS & REFUNDS
Q: What is your return policy?
A: Eligible items may be returned within:
- Canada: 7 days from delivery
- United States: 10 days from delivery
Q: What items are eligible for return?
A: Items must:
- Be unworn
- Be unwashed
- Be in original condition
- Have original tags attached
- Have the Cynthia Michaels security ribbon attached
Q: What happens if the Cynthia Michaels security ribbon has been removed?
A: Items returned without the Cynthia Michaels security ribbon attached are not eligible for return or refund.
The security ribbon helps ensure garments are returned in their original condition.
Q: Can I try on my garment before deciding to keep it?
A: Yes. We encourage customers to try on their garments indoors.
If you wish to return an item, it must remain unworn, unwashed, and have all original tags and the Cynthia Michaels security ribbon attached.
Q: Do you offer exchanges?
A: At this time, exchanges are not available.
If you need a different size, please submit a return request (if eligible) and place a new order.
Q: How do I know my return has been received?
A: Once your return arrives and has been inspected, you will receive an email confirming whether your refund has been approved.
Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days after inspection.
Q: What if I receive a damaged or incorrect item?
A: Please contact Customer Care within 48 hours of delivery.
Our team will review the issue and provide the next steps.
CUSTOMER CARE
Q: How can I contact Cynthia Michaels?
A: Customer Care
Q: What is your response time?
A: We aim to respond within 1–2 business days.
Q: Do you offer styling assistance?
A: Yes. If you have questions about fit, sizing, or selecting a piece, our Customer Care team is happy to assist.
Q: I still have a question. What should I do?
A: We’re always happy to help.
Please contact our Customer Care team and we’ll get back to you as soon as possible.
Q: Still need help?
A: Didn’t find what you’re looking for?
Our Customer Care team would love to hear from you.
ORDERS & PRODUCTS
Q: Are Cynthia Michaels garments designed specifically for tall women?
A: Yes. Every Cynthia Michaels piece is designed with longer proportions, balanced silhouettes, and thoughtful measurements created specifically for tall women.
Q: What sizes do you offer?
A: Our current size range includes:
- 8T
- 10T
- 12T
- 14T
- 16T
Visit our Size Guide for detailed measurements.
Q: Do your garments run true to size?
A: Our garments are designed to fit according to the measurements provided in our Size Guide. If you’re between sizes, we recommend reviewing the measurement chart carefully before placing your order.
Q: Why are Cynthia Michaels trousers longer than standard trousers?
A: Our garments are designed specifically for tall women.
Trousers are produced with a 50-inch outseam and a 36-inch inseam, allowing flexibility for hemming while maintaining proper proportions.
Q: Can I alter the garment if needed?
A: Yes. Most trousers are intentionally produced with additional length and a hem allowance so they can be adjusted if required.
Q: What if I am between sizes?
A: We recommend reviewing the Size Guide carefully and selecting the size closest to your measurements.
If you need assistance, our Customer Care team is happy to help.
SHIPPING & DELIVERY
Q: Where do you ship?
A: Currently, we ship within Canada and the United States.
Q: How long does shipping take?
A: Shipping take:
- Canada: 3–8 business days
- United States: 5–10 business days
Q: How long does order processing take?
A: Orders are processed within 1–2 business days.
Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email containing tracking information.
Q: Do you offer international shipping?
A: Currently, Cynthia Michaels ships within Canada and the United States.
Q: What if I am between sizes?
A: We recommend reviewing the Size Guide carefully and selecting the size closest to your measurements.
If you need assistance, our Customer Care team is happy to help.
RETURNS & REFUNDS
Q: What is your return policy?
A: Eligible items may be returned within:
- Canada: 7 days from delivery
- United States: 10 days from delivery
Q: What items are eligible for return?
A: Items must:
- Be unworn
- Be unwashed
- Be in original condition
- Have original tags attached
- Have the Cynthia Michaels security ribbon attached
Q: What happens if the Cynthia Michaels security ribbon has been removed?
A: Items returned without the Cynthia Michaels security ribbon attached are not eligible for return or refund.
The security ribbon helps ensure garments are returned in their original condition.
Q: Can I try on my garment before deciding to keep it?
A: Yes. We encourage customers to try on their garments indoors.
If you wish to return an item, it must remain unworn, unwashed, and have all original tags and the Cynthia Michaels security ribbon attached.
Q: Do you offer exchanges?
A: At this time, exchanges are not available.
If you need a different size, please submit a return request (if eligible) and place a new order.
Q: How do I know my return has been received?
A: Once your return arrives and has been inspected, you will receive an email confirming whether your refund has been approved.
Q: When will I receive my refund?
A: Approved refunds are processed within 5–10 business days after inspection.
Q: What if I receive a damaged or incorrect item?
A: Please contact Customer Care within 48 hours of delivery.
Our team will review the issue and provide the next steps.
CUSTOMER CARE
Q: How can I contact Cynthia Michaels?
A: Customer Care
Q: What is your response time?
A: We aim to respond within 1–2 business days.
Q: Do you offer styling assistance?
A: Yes. If you have questions about fit, sizing, or selecting a piece, our Customer Care team is happy to assist.
Q: I still have a question. What should I do?
A: We’re always happy to help.
Please contact our Customer Care team and we’ll get back to you as soon as possible.
Q: Still need help?
A: Didn’t find what you’re looking for?
Our Customer Care team would love to hear from you.