RETURNS & REFUNDS
Shop With Confidence.
We want you to love your Cynthia Michaels purchase.
If something isn’t quite right, we’re here to help make the process simple and straightforward.
RETURNS & REFUNDS
RETURNS & REFUNDS
ELIGIBILITY FOR RETURNS
Returns are accepted within:
- Canada: 7 days from delivery
- United States: 10 days from delivery
To qualify for a return, items must:
- Be unworn and unwashed
- Be in original condition
- Have all original tags attached
- Have the Cynthia Michaels security ribbon attached
- Show no signs of wear, damage, or alteration
NON-RETURNABLE ITEMS
For hygiene and quality assurance reasons, we cannot accept:
- Worn garments
- Washed garments
- Altered garments
- Items without original tags
- Items with removed security ribbons
- Final sale items
HOW TO START A RETURN
To request a return:
- Email Customer Care
- Include your order number
- Include the reason for your return
- Our team will provide return instructions
Customer Care:
REFUNDS
Once your return has been received and inspected:
- Approved refunds are issued to the original payment method
- Refunds are processed within 5–10 business days
- Processing times may vary depending on your financial institution
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged
- The item received was defective
Original shipping charges are non-refundable.
EXCHANGES
At this time, exchanges are not available.
If you require a different size, please return your item (if eligible) and place a new order.
NEED ASSISTANCE?
Questions about your order, delivery, or tracking?
Our Customer Care team is here to help.
Response Time: 1–2 Business Days